RMIIA's 2010 Colorado Consumer Poll reflects similar results found by a national survey conducted in 2009 by the Insurance Research Council.
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An overwhelming majority of consumers with auto and homeowners insurance are satisfied with their insurance companies, according to a 2009 public opinion study by the Insurance Research Council (IRC).
- 91% of respondents with auto insurance said that they were either very satisfied (61%) or fairly satisfied (30%) with their current auto insurer.
- 89% of homeowners said that they were either very satisfied (56%) or fairly satisfied (33%) with their homeowners insurance company.
The IRC study found that most consumers are satisfied with the experience of shopping for auto insurance.
- Among respondents who had shopped for auto insurance in the previous 12 months, 3 out of 4 respondents said they were very satisfied (24%) or fairly satisfied (51%) with the overall experience.
- 69% of respondents were very or fairly satisfied with the range of product and price options they found.
Levels of State Regulation Doesn't Equal Consumer Satisfaction